【Email Template】已读不回待慢人家? 即睇4个电邮范例学补镬

撰文: 霍芷晴
出版:更新:

望望公司的电邮帐户有多少封未曾回复的电邮?昨天才收到的还算说得过去,但有些是在上星期甚至于一个月前已收到的电邮皆在已阅不回的状态,真教人很想把它们视作垃圾邮件处理掉算。
这些封尘已久的过期电邮,其实还要回复吗?

发送及回复电邮真的令打工仔们心累,要小心言辞之余,又要想想语气运用。﹙GettyImages/VCG﹚

过了好一段时间还未处理的电邮,还要回复吗?当然要覆!虽然迟了一整个月回复确是带点尴尬,但迟覆总好过没覆,因为你不知道日后会否有求于对方,所以这小小的一个回复动作,随时影响深远!

以下4个示范就是处理迟迟未复电邮的方法,大家可以视作参考,一方面以挽救你的专业名声,另一方面亦可向对方解释延迟回复的原因。

1.有些友好但“技术上”不用回复的电邮

有些电邮没甚么大重点,但又能让你知道某些资讯,或需要你一些简单的答复,但毫无急切性,那当然可以优先处理你的日常工作项目。但一空闲时,最好还是作出简单的回复,衷心表达你的道歉,并证明你的反应迟钝,让对方不会觉得你无礼。

即睇范例:

Hi Amy,

Thanks so much for your kind note last month! Yep, it was definitely exciting for our team to get the Wall Street Journal mention—things have been crazy here ever since, which is why I’m so late in answering your email. (I apologize!)

I saw your company recently announced its launching a new marketing division. That’s so awesome, congratulations! How’s everything been going over there?

Thank you again, and I hope to see you at another meet-up in the future.

Best,

Aja

2.有人想请你帮忙,但你没回复

当有些人send email给你以寻求协助,但你忘了回应!你感到很内疚,而为免让对方觉得你是一个衰人,所以你一定要好好回复,告诉他,你愿意以最大的努力去帮忙,以弥补无意无视了的电邮。

即睇范例:

Dear James,

Last month, you asked me if I knew anyone who worked at Carol Smith Agency, and I apologize for not answering sooner! Are you still hoping to find a contact there? I just looked through my connections and discovered a couple people who might be helpful. Let me know if you want me to make some introductions.

And if there’s anything else I can do for you, just ask. I promise I’ll try to be quicker next time!

Aja

为了别让对方觉得你是一个衰人,所以你一定要好好回复,告诉他,你愿意以最大的努力去帮忙。﹙GettyImages/VCG﹚

3.关于坏消息的电邮

有谁喜欢宣布坏消息?然而,长痛不如短痛,反正始终都要让对方知道,那就快点道歉,解释情况,并看看有没有需要自己帮忙的地方。

即睇范例:

Hi Maren,

I hope you’re doing well and that your last semester at Colgate is off to a great start. My sincerest apologies for not getting back to you about the remote internship sooner.

After thinking it over, our team doesn’t think this will work out—so much of our communication happens in person, and we’d hate for you to miss that. However, you’re clearly talented and motivated, and I’d be more than happy to see if I know anyone at another company who could use a remote intern. Let me know if you’re interested.

Sincerely,

Aja

4.工作上你一定要回复的电邮

工作上的电邮你根本不应该迟覆!但若真的迟了的话,你可以用以下范例回复。

即睇范例:

Dear Sam,

As I was looking through my drafts, I realized I had never [emailed/responded to] you about [subject]. I am sincerely sorry for letting the ball drop on this one—in the future, I’ll double-check that I’ve sent my messages to you so it doesn’t happen again.

After meeting with the Dev Ops team, we’ve decided to move forward with the original plan discussed at our March meeting.

Apologies again,

Aja

有谁喜欢宣布坏消息?﹙GettyImages/VCG﹚

回复那些过期电邮的确需要一点意志力,但一旦做到了,你又完成多一项to-do-list﹙待办清单﹚上的事情了!现在有以上范例供参考,你可以鼓起勇气按发送了。

﹙资料参考:The Muse﹚

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